Policies:
- Code of conduct for collection recovery agents (CRAs)
- Code of conduct for DSAs/DMAs
- Fair practice code
- Grievance redressal policy
- Interest rate policy
- KYC and AML policy
- Nomination and remuneration policy
- Whistleblower policy
- RBI Ombudsman scheme
- Related party transaction policy
- Salient features of ombudsman scheme
- Terms and conditions for appointment of Independent Directors
- Co-lending policy
- ESG policy
- Ecofy safety policy
Disclosures:
- Consumer education literature
- Loan product suite
- Public disclosure on liquidity risk
- E&S Exclusion list
- Annual return
- Principal nodal and grievance redressal officer and RBI sachet portal
- List of third parties having access to sensitive personal information
- List of recovery agents
- SARFEASI disclosure