Policies:
- Code of conduct for collection recovery agents (CRAs)
- Code of conduct for DSAs/DMAs
- Fair practice code
- Grievance redressal policy
- Interest rate policy
- KYC and AML policy
- Nomination and remuneration policy
- Whistleblower policy
- RBI Ombudsman scheme
- Salient features of ombudsman scheme
- Terms and conditions for appointment of Independent Directors
- Co-lending policy
Disclosures: