Policies & disclosures

Policies:

• Code of conduct for collection recovery agents (CRAs)
• Code of conduct for DSAs/DMAs
• Fair practice code
• Grievance redressal policy
• Interest rate policy
• KYC and AML policy
• Nomination and remuneration policy
• Whistleblower policy
• RBI Ombudsman scheme
• Salient features of ombudsman scheme
• Terms and conditions for appointment of Independent Directors
• Co-lending policy

Disclosures:

• Consumer education literature
• Loan product suite
• Public disclosure on liquidity risk
• Technology exclusion list
• Annual return
• Principal nodal and grievance redressal officer and RBI sachet portal